Emergency numbers & lost documents in Guadeloupe

If something goes wrong in Guadeloupe, the numbers to know are 15 (medical), 17 (police), 18 (fire), and 196 (sea rescue) — or simply 112, the European emergency number, which works free from any phone, even without credit. For lost documents, your first stop is the local police or town hall, not a call centre.

What number do I call for a medical emergency?

Dial 15 for SAMU (medical emergencies). For fires, gas leaks, building collapses, burns, electrocution, or road accidents, call the fire brigade (Sapeurs-pompiers) on 18. If you're deaf or hard of hearing, 114 is a 24/7 service accessible via videophone, chat, SMS, or fax, and it routes you to the right emergency service (SAMU, police, or fire brigade). When in doubt, or if you're unsure which service you need, 112 works free of charge from fixed or mobile phones, with or without credit, on any European operator network.

Who do I call for police, poisoning, or sea rescue?

For police or Gendarmerie, call 17. For sea emergencies, the dedicated number is 196. For poisoning, Guadeloupe's Centre anti-poison can be reached at 05 90 89 11 20.

What if I need a doctor outside normal hours?

For out-of-hours medical consultations, call ADGUPS at 05.90.90.13.13. Extended hours are Monday–Friday 14:00–00:00, Saturday 12:00–00:00, and Sunday/public holidays 08:00–00:00. Note that on-call pharmacy ("pharmacie de garde") locations change regularly and aren't listed in a fixed directory — check locally via mapping services or your town hall.

What do I do if I lose my documents or need embassy help?

Contact the police or the town hall of your locality immediately if documents are lost or stolen. For anything requiring a passport, identity card, or driving licence application, the Prefecture's digital access point in Basse-Terre helps with administrative procedures, open Monday–Friday 08:30–12:00. The main prefectural office is at Palais d'Orléans, Rue de Lardenoy, 97109 Basse-Terre cedex, tel. 0590 99 39 00. Specific document-replacement procedures weren't detailed in available sources, so confirm exact requirements directly with the Prefecture or your country's embassy/consulate. No specific embassy contact details for major nations were found — reach out to your own country's consulate directly for consular assistance.

Before you travel, save these numbers on your phone and on paper, and keep photocopies of your ID, passport, and other key documents (plus a copy of any document keys) separately from the originals — it makes replacing them far easier if something is lost or stolen.

FAQ

Is there one number that works for all emergencies? Yes — 112 works free on any phone, with or without credit, and connects you to emergency services.

Who do I contact if my passport is stolen? Go to the local police or town hall immediately, then follow up with the Prefecture's digital access point or your country's consulate for replacement procedures.

Can I find embassy contact details in this guide? No — specific embassy/consulate details weren't available in the researched sources; contact your country's embassy directly.

Sources

• https://www.sante.fr/guadeloupe-conseils-et-numeros-utiles-en-cas-durgence
• https://www.guadeloupe.gouv.fr/contenu/telechargement/35701/258614/file/maquette-PIMS-Guadeloupe-Anglais.pdf
• Guadeloupe Safety Guide: Tips for a Safe Trip
• https://www.legrandsudcaraibe.com/en/pratical-information/useful-contacts/
• How to call emergency services in France: 15, 17, 18, 112, 114
• https://www.guadeloupe.gouv.fr/Outils/Horaires-et-coordonnees/Prefecture
• COVID-19 Information: Guadeloupe - U.S. Embassy Barbados