Emergency numbers & lost documents in Estonia

If something goes wrong in Estonia, dial 112 for police, ambulance, or fire — it's free and works across the country. For lost documents or crime support, there are separate, specific numbers below, so it's worth saving them before you need them.

What number do I call for a medical, fire, or police emergency?

Call 112 for any police, ambulance, or fire emergency — it's free for all users, including tourists. Many, but not all, operators speak English, so speak slowly and clearly, or state your emergency in simple terms if there's a language gap. For non-urgent medical questions, the Family Doctor's Advice Line 1220 is available 24/7, with Estonian and Russian-speaking staff around the clock and English-language support daily from 15:00 to 17:00. The Emergency Medical Service itself runs 24/7 for anyone needing urgent or immediate ambulance care — if you're unsure whether your situation qualifies, call 1220 first for guidance.

What do I do if I lose my passport or travel documents?

If your travel documents are lost, stolen, destroyed, or invalid while in Estonia, you can apply for an Emergency Travel Document (ETD) at an Estonian embassy or another EU member state's mission. This document lets you travel onward to your country of residence, even if that's a different EU country. Fees are €100 for an invalid document and €20 for one that's lost, stolen, or destroyed. Separately, a temporary travel document (ajutine reisidokument) for travel purposes costs €60, reduced to €25 if you've reached Estonian retirement age. Note that as of December 9, 2025, the ETD has replaced Estonia's older return certificates and permits (TPT and TPL) under updated EU rules — these older documents are no longer issued. ETD eligibility applies to EU citizens and those previously eligible for Estonian return permits; other nationalities should confirm directly with the issuing authority.

Who do I contact for embassy help or if I'm a crime victim?

U.S. citizens can contact the U.S. Embassy in Estonia at +(372) 668-8100 for help with lost or stolen passports, finding medical care, reporting crimes, and emergency repatriation loans. Other nationalities should reach out to their own country's embassy for equivalent support. If you're a victim of crime in Estonia, the Social Insurance Board's Victim Support and Prevention Services Department can be reached at 116 006 to speak with a support worker. For any crisis situation abroad involving Estonian consular assistance, the Estonian Ministry of Foreign Affairs runs a 24/7 duty phone at +372 5301 9999, or you can reach the web consul via Facebook at facebook.com/veebikonsul.

FAQ

Does 112 work for tourists and is it free? Yes — 112 covers police, ambulance, and fire, is free for all users, but English isn't guaranteed on every call.

What if I only have a minor medical question, not an emergency? Call the Family Doctor's Advice Line 1220, available 24/7 with English support daily from 15:00–17:00.

Can any embassy issue me an Emergency Travel Document? Estonian embassies and other EU member state missions can issue ETDs, primarily for EU citizens or those previously eligible for return permits.

Sources

• https://www.politsei.ee/en/emergency-number-112
• häirekeskus | estonian emergency response centre
• Estonia - Emergencies - Expat Focus
• https://kriis.ee/en/everyday-life-and-services/medical-aid-pharmacies-and-social-care/medical-aid
• Emergency Medical Service | Terviseamet
• https://vm.ee/en/news/procedure-issuing-return-certificates-and-permissions-changes-today
• https://www.politsei.ee/et/juhend/ajutise-reisidokumendi-taotlemine/taotlemine-teeninduses
• https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/Estonia.html
• Kriisiolukorda sattumine – Reisi Targalt